Ensure Patient Safety and Product Quality with Our Expert Medical Information Services

Medical Information (MI) experts serve as the essential connection between the marketing authorization holder and patients, consumers, or healthcare providers. At COD, we recognize the significance of conveying accurate and safe drug usage information to patients and healthcare providers. Our dedicated team of MI experts is committed to tailoring MI systems and processes to meet these needs effectively

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Classical Services

  • Intake and response Management
  • Product Quality Complaint (PQC) Handling
  • Patient Consent Management
  • Follow-up Management

Technology Proficiency

  • Telephony System: Cloud Based, fully Validated, GDPR/HIPPA Compliant
  • MI Database: Web Based, Cloud hosted, integrated MI record Database, compliant with any Safety database

Region Proficency

Our regional proficiency covers USA, Canada, UK, EU, and India

Enhancing Patient Experience with 24/7 Integrated Cloud Contact Telephony Systems

Our MI Experts direct, collect and disseminate information on medications, including:

  • Responding to inquiries from patients, care givers, pharmacies, and healthcare providers
  • Offering guidance on proper medication use and handling
  • Collecting and reporting adverse event information
  • Monitoring and reporting safety concerns and trends

Discover How Our Dedicated Contact Centre Experts Transformed a PAP Project

Request for Proposal

MICC is committed to establish a partnership that enhances our pharmacovigilance capabilities and supports our mission of providing the highest quality of patient care. We look forward to your proposals and appreciate your interest in collaborating with us.